Shipping Policy

At Opal & Co, we are dedicated to offering a transparent, secure, and reliable shopping experience. This Shopping Policy outlines the terms and conditions that apply when purchasing jewelry through our online store.

Product Information

All products sold by Opal & Co are physical jewelry items. We make every effort to accurately display product images, descriptions, materials, and measurements. Please note that slight variations in color, stone appearance, or finish may occur due to lighting conditions, screen settings, or the natural characteristics of gemstones and handcrafted pieces.

Pricing & Availability

All prices are listed in the currency displayed on the website and are subject to change without prior notice. Product availability is not guaranteed until an order has been successfully placed and confirmed. If an item becomes unavailable after purchase, we will contact you promptly to provide an alternative solution or refund.

Order Confirmation

Once your order is placed, you will receive an order confirmation email detailing the items purchased, pricing, and shipping information. Please review this confirmation carefully and contact us immediately if any information is incorrect.

Payments

We accept secure online payments through trusted payment providers. All transactions are encrypted and processed securely to protect your personal and financial information. Payment is required in full at the time of purchase.

Shipping & Delivery

Opal & Co ships physical jewelry products to the addresses provided during checkout. Shipping costs, delivery times, and available shipping options are displayed before completing your purchase. Delivery times are estimates and may vary due to courier operations, weather conditions, customs processes, or other factors beyond our control.

International Shipping

For international orders, customers are responsible for any applicable customs duties, taxes, or import fees required by the destination country. These charges are not included in the product price or shipping cost.

Order Changes & Cancellations

Requests to modify or cancel an order must be submitted as soon as possible after placing the order. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Returns & Exchanges

Due to the nature of jewelry products, all returns and exchanges are subject to our Return Policy. Please review this policy carefully to understand eligibility requirements, timelines, and conditions.

Care & Responsibility

Opal & Co is not responsible for damage caused by improper use, lack of care, exposure to chemicals, water damage, or normal wear and tear. We recommend following our jewelry care guidelines to preserve the quality and longevity of your pieces.

Limitation of Liability

Opal & Co’s liability is limited to the original purchase price of the jewelry item. We are not responsible for indirect, incidental, or consequential damages related to the use of our products.

Policy Updates

We reserve the right to update or modify this Shopping Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

Contact Information

If you have any questions regarding this Shopping Policy or your order, please contact our customer support team. We are always happy to assist you.